Support Desk Technician
Fairview, NJ Fairview, NJ Full-time Full-time Estimated:
$42.
8K - $54.
2K a year Estimated:
$42.
8K - $54.
2K a year 6 days ago 6 days ago 6 days ago PARKPLUS is actively looking for Support Desk Technicians to join our team.
This is an exciting opportunity to join a stable, profitable, and growing company.
Requirements:
Basic resolution and service delivery Answer calls and utilize a ticketing system Perform basic troubleshooting Use of tools, procedures, and customer relation techniques established to support customers through telephone, remote access to the customer's Parking System.
Document all problems by providing a complete and accurate depiction of issues reported, and their resolutions, into problem management system Troubleshoot, isolate, and research problems, recommending solutions and escalating to a higher tier when necessary The analyst will also need to exercise good judgment when dealing with sensitive customer information, as well as company documentation, in keeping with corporate data security and compliance requirements
Qualifications:
Knowledge of, and ability to use, a corporate support ticketing system (we use ServiceNow) Knowledge of current Microsoft Operating Systems Excellent oral and written skills to interface with all user/technical communities within the company Understanding of financial business environments will increase the incumbent's potential for success.
Possess good time management/organization skills necessary to assist in developing IT processes/procedures and to manage own work queue, perform escalations, and assist in team projects.
Experience in a corporate support position in a technical environment with the ability to diagnose and troubleshoot system problems.
Previous experience providing technical support for IT software, hardware, and electrical systems.
Understanding of remote access tools.
Be able to work under pressure.
Be willing to learn and pay attention to detail.
Evaluate information given from users to accurately diagnose and troubleshoot system issues.
Basic network troubleshooting skills.
Salary &
Benefits:
Salary depending on experience
Benefits:
Paid Time Off, Health Insurance (waiting period applies), Dental Insurance, Vision Insurance, and 401(k) Job Details:
Full-time Monday to Friday, 12am-8:
30am night shift Additional Requirements:
Must be able to provide 2-3 professional references upon request.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday Night shift Ability to commute/relocate:
Fairview, NJ 07022:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft:
2 years (Preferred) Technical Support:
2 years (Preferred) ServiceNow:
2 years (Preferred) Shift availability:
Overnight Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$42.
8K - $54.
2K a year Estimated:
$42.
8K - $54.
2K a year 6 days ago 6 days ago 6 days ago PARKPLUS is actively looking for Support Desk Technicians to join our team.
This is an exciting opportunity to join a stable, profitable, and growing company.
Requirements:
Basic resolution and service delivery Answer calls and utilize a ticketing system Perform basic troubleshooting Use of tools, procedures, and customer relation techniques established to support customers through telephone, remote access to the customer's Parking System.
Document all problems by providing a complete and accurate depiction of issues reported, and their resolutions, into problem management system Troubleshoot, isolate, and research problems, recommending solutions and escalating to a higher tier when necessary The analyst will also need to exercise good judgment when dealing with sensitive customer information, as well as company documentation, in keeping with corporate data security and compliance requirements
Qualifications:
Knowledge of, and ability to use, a corporate support ticketing system (we use ServiceNow) Knowledge of current Microsoft Operating Systems Excellent oral and written skills to interface with all user/technical communities within the company Understanding of financial business environments will increase the incumbent's potential for success.
Possess good time management/organization skills necessary to assist in developing IT processes/procedures and to manage own work queue, perform escalations, and assist in team projects.
Experience in a corporate support position in a technical environment with the ability to diagnose and troubleshoot system problems.
Previous experience providing technical support for IT software, hardware, and electrical systems.
Understanding of remote access tools.
Be able to work under pressure.
Be willing to learn and pay attention to detail.
Evaluate information given from users to accurately diagnose and troubleshoot system issues.
Basic network troubleshooting skills.
Salary &
Benefits:
Salary depending on experience
Benefits:
Paid Time Off, Health Insurance (waiting period applies), Dental Insurance, Vision Insurance, and 401(k) Job Details:
Full-time Monday to Friday, 12am-8:
30am night shift Additional Requirements:
Must be able to provide 2-3 professional references upon request.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Schedule:
8 hour shift Monday to Friday Night shift Ability to commute/relocate:
Fairview, NJ 07022:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft:
2 years (Preferred) Technical Support:
2 years (Preferred) ServiceNow:
2 years (Preferred) Shift availability:
Overnight Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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